Job Duties: • Professionally process incoming requests for support (telephone, video, email) independently, and in a timely manner • Travel to customer sites for equipment inspection, start-up assistance, operator training, troubleshooting, and performing detailed diagnostic performance audits • Preparing detailed reports following site visits • Use software to model equipment performance and log customer calls • Prepare quotations for spare and replacement parts • Provide expertise to customer on equipment function and operation, troubleshooting, and performing maintenance • Work in a team environment with estimators, engineers, drafters, and/or sales personnel to identify customer needs • Handle Customer Complaints to identify corrective actions as well as perform Root Cause Analysis • Keep, record, and maintain files from customer calls and site visits • Care for diagnostic tools and equipment used during site visits • Follow in-house paperwork, procedures, and systems as well as customer policies during site visits • Observes safe work procedures and good housekeeping standards • Other duties as assigned • Must be able to obtain US Passport and TWIC as well as business visas to foreign countries as needed Preferred Skill Sets: • Excellent written and verbal communication skills. • Ability to analyze a set of conditions, draw conclusions, and communicate these to customers. • Self-motivated, and self-directed. • Able to multi-task and prioritize customer needs. • Experience with the following equipment is helpful but not required: steam ejectors, boilers, heat exchangers, steam turbines, surface condensers, liquid ring vacuum pumps, vacuum distillation columns. Working Conditions: • Working conditions are normal for an office environment and requires domestic and international travel. Work and travel may include evenings and weekends. Field service visits will require work in industrial environments that require the proper use of PPE including but not limited to petroleum refineries, chemical processing plants, agricultural product processing plants, power generation facilities, pharmaceutical companies, paper mills, and private, state and federal institutions. Site visits will involve transporting diagnostic tools, which may weigh up to 40 lbs, into and out of the facilities and care for them during travel. Work sites will include working from elevated platforms and using ladders and stairs to reach equipment installations. Training period will require work in an industrial environment and may involve off campus seminars and programs.
See More Details >>Job Title: Quality Assurance Engineer Reports To: Quality Program Manager Division/Department: Quality Level of Work: Level I/II/III Position Summary: The Quality Assurance Engineer is responsible for ensuring product quality and process efficiency throughout the manufacturing lifecycle. This role involves developing and implementing quality systems, driving continuous improvement initiatives, and collaborating with cross-functional teams to meet customer and regulatory requirements. This role actively monitors production quality, conducts root cause analysis for non-conformances, and implements corrective actions. The Quality Engineer will also play a key role in continuous improvement projects, supplier quality management, and ensuring adherence to industry specifications and customer expectations. This position requires a strong ability to interpret complex specifications, identify and resolve quality issues, and foster a collaborative environment to drive quality requirements and continuous improvement. The Quality Engineer will be instrumental in maintaining compliance with quality standards and delivering superior products. Job Duties: • Create and distribute Job Instruction Note Drawing (JIND). • Create, maintain, and distribute Quality Inspection & Test Plan (ITP). • Record, monitor, and respond to customer complaints related to quality. • Support internal and external audits to ensure compliance with QMS and regulatory standards. • Collaborate with Engineering to ensure quality requirements and processes. • Lead and document root cause analysis (RCA) for major customer quality issues. • Create, maintain, and distribute Quality Databooks (product history manual). • Resolve customer complaints and requests in relation to customer quality requirements. • Conduct first article inspections (FAI), and final inspections. • Serve as primary contact for customer quality inquiries, audits, and meetings. • Facilitate and escort customer and regulatory inspectors during visits. Key Results Areas by level of work: 1. Ensure Production Quality and Efficiency. Utilize appropriate tools and equipment, and qualify to perform special processes as needed. This includes: • Reviewing and comprehending complex specifications and industry codes. • Identifying order-specific manufacturing, material, general quality, and nondestructive examination (NDE) requirements. • Communicating professionally in writing with applications, project engineering, and/or customers to clarify requirements. • Preparing Quality Inspection Plans to meet customer requirements. • Identifying and submitting required documentation for customer review. 2. Manage Resources, Output, and Reporting: • Provide program support to manufacturing, quality, engineering, and applications engineering. • Follow and adhere to quality management system procedures. • Communicate daily with shop staff, QA/QC, and engineering regarding activity requirements. 3. Drive Continuous Improvement • Participate in non-conformance reviews, corrective actions, and continuous improvement initiatives. • Participate in customer meetings, and facilitate and escort customer inspectors. • Identify areas with other functional leaders, employees, and customers to develop significant lean opportunities for improvement throughout manufacturing. • Provide support to ensure products are manufactured in accordance with customer, regulatory, and company requirements. 4. Contribute to Equipment & Process Maintenance: • Keeps an open mind to others continuous improvement suggestions • Bring continuous improvement suggestions to the appropriate team member. 5. Professional Development • Demonstrate initiative, a positive attitude, and enthusiasm for the job. • Follow up with supervisors on professional development goals and opportunities. • Show a desire to grow with the company. Qualifications: To qualify for this position, an individual must possess the knowledge, training, experience and abilities required. Education and Training • Bachelor’s Degree in Engineering or Engineering Technology, or related field. Experience: • 3+ years of ASME and or equivalent Quality experience. • 5 years of on the job experience in lieu of formal education. Other: • Must be willing to work overtime as required. • Minimal travel may be required Skills: To perform the job successfully, an individual should demonstrate the following competencies: • Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software. • Strong written and verbal communication skills required. • Strong organization and time management skills. • High attention to detail. • Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture. • Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement. • Experience reading technical drawings desired with a drive to be detail oriented and willingness to learn specification requirements. • Able to manage multiple priorities and deadlines. Physical and Mental Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others. • Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure. • Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise. Work Authorization/Security Clearance Must be able to work in the U.S without sponsorship. This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position
See More Details >>Description Job Title: Assembler Reports To: Manufacturing Supervisor Level of Work: I Position Summary: Working with blue prints, assembly drawings, specifications, sketches, and verbal and written instructions, assembles, disassembles, repairs and adjusts a variety of units, attachments, components and/or accessories. Reports directly to Production Supervisor or his/her designate. Key Results Areas by level of work Level I: Quality - Complete and accurate work performed efficiently • Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed • Working on assembly operations, sub assembly operations, attachments and/or accessories. • Size of positioning of work may require incumbents of this position to operate a variety of material handling equipment including jibs, overhead cranes, and their accessories. • Uses an assortment of measuring tools • Consistently meets customer's quality requirements and expectations. • Follow instructions - oral and/or written • Can properly read all blueprint and work instructions • Will provide instruction and guidance to employees assigned to assist and as required, will participate in training of welders and other employees of the department of lesser classification. • Performs other duties as assigned by the Production Supervisor, weld shop, or his/her designate. • Safety & housekeeping • Work may require use of scaffold, ladders, forklift, and/or scissor lift. • Work may require the use of a crane to move part. • Maintains a clean work area with no clutter. • Practices safety at all times while at work. • Follows safety policies and procedures and speaks up when others are non-compliant. • Wears all safety equipment for area of work. • Continual Improvement suggestions • Keeps an open mind to others continuous improvement suggestions • Bring continuous improvement suggestions to the appropriate team member. • Professional Development • Demonstrates initiative, positive attitude, and enthusiasm for the job • Will follow up with supervisor on professional development goals and opportunities Takes an interest and lets it be known that they have a desire to grow with the company Requirements Qualifications: To qualify for this position, an individual must possess the knowledge, training, experience and abilities required. Education and Training • Technical Trades School in Welding • High school GED Required Experience • 1+ years of Assembly experience. Other • Must be willing to work overtime as required. • Minimal travel may be required Skills To perform the job successfully, an individual should demonstrate the following competencies: • Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on GHM or the client's property or job site. • Strong organization and time management skills. • High attention to detail. • Demonstrate behavior consistent with company values. • Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture. • Exhibits polite and professional communication via phone, e-mail and mail. • Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. • Maintain a collaborative relationship with internal and external stakeholders. • Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement. • Meets challenges with resourcefulness, generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention. • Demonstrates pride in workmanship and commitment to continual quality improvement; maintains clean, organized work area; maintains accurate and timely labor reporting; makes improvement based on lessons learned; maintains strict adherence to quality system requirements. • Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to thrive in a team environment. Physical and Mental Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others. Corrected vision to 20/20 or adequate and ability to identify and distinguish colors. • Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure. • Work Environment: While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise. Duties are performed indoors in a manufacturing environment with temperature changes. Exposure to hazardous materials, fumes or airborne particles and moving mechanical parts with vibration. Work Authorization Must be able to work in the U.S without sponsorship.
See More Details >>Embarking on a career in the mechanical trade in Batavia, NY, often begins with a structured apprenticeship, combining practical experience with theoretical knowledge, allowing individuals to earn while they learn. Apprenticeships typically span three to four years, demanding rigorous training under seasoned professionals. According to the U.S. Bureau of Labor Statistics, there are approximately 590 mechanical trade professionals in the region, with wages averaging around $739 per week. Trade schools, unions, and platforms like HireLevel facilitate apprenticeship opportunities, leading to a rewarding career with strong earning potential, often exceeding $800 per week for experienced mechanical trade professionals.
