You will not like the Loving Air Team, “You will Love Us”! Our technicians work one-on-one with our customers to establish and deliver their individual residential HVAC wants and needs. Our technician’s create safe and healthy home air environments through repair, service, and sales of HVAC equipment and systems. If you really enjoy helping people and fixing things. Want/need a career, not a job. Are self-motivated, dependable, and willing to learn. Will follow our standard operating procedures. Assure 100% Customer satisfaction. Then what in the WORLD are you waiting for? Apply now! Our hiring managers are ready to meet you and they will go over the all-job details in your interview. Loving Air is proud to offer: • Training Pay • Competitive Pay 50,000- $ 100,000 + earnings potential • Performance Bonus Opportunities • Management Support • Year-Round Stability • Generous Vacation & Sick leave • 6 Paid Holidays • Company Vehicle and Gas Card (for driving roles) • Medical, Dental, Vision, Life Term Disability & More • 401(k) Retirement plan with match program • Growth & Advancement Opportunities • On-going Training & Development Applicants for positions are subject to a new hire drug screen & background check. We are a Drug-Free Workplace. Veterans, even with NO HVAC experience, are encouraged to apply!
See More Details >>Job Description: Loving Air is in the need of an experienced a Customer Service Representative The position of a Customer Service Representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Loving Air’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality. A Customer Service Customer Service Representative must posses the following Core Values we at Loving Air strongly believe in: - Act with a sense of Urgency. Make each customer feel like they are our top priority in all interactions. - Must be a Positive Attitude and want to work in environment where fun is encouraged. - Must be a Team Player and understand how their actions affect not only the company’s reputation, but that of everyone that works for Loving Air. - Must be Willing to learn new skills and share those newly learned skills with their coworkers. - Must always conduct themselves with Integrity, do what they say and say what they do. If this sounds like you, read on and learn how you may be able to join our work family! Requirements for Customer Service Representatives are, but not limited to, the following: - Minimum of 3-5 years customer service-related experience; HVAC experience will be helpful. - Outbound Sales Experience (Cold Calling, Lead Generated List, Existing Customer List) needed. - Coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer. Dispatching and Routing skills are a plus! - Data entry skills required - Meticulous attention to detail - Strong experience with all Microsoft Office Suites to including but not limited to Word, Excel, and PowerPoint. - Full-time position Monday – Friday between 7:30am – 4:30pm, however subject to change - Personable and customer-focused. Must be polite, courteous, and prepared to assist - Willingness to consistently go above and beyond Daily Duties and Responsibilities: Responsible for assisting with the following: - Daily multi-phone lines and email interaction with customers, vendors, and technicians - Must be able to communicate effectively, multi-task, and operate in a fast-paced environment - Other duties as needed that may arise from time to time - Filing, Customer Service, and more - Dispatch technicians to service calls and maintain technician schedules - Schedule calls, enter service calls, and debrief with technicians. - Contact customers if there is a delay in their scheduled time. - Geographical knowledge of service area and/or map reading skills - 100% Schedule adherence expected What Loving Air has to offer: - $15.00-$17.50 per hour based upon experience - Comprehensive benefits (Medical, Dental & Vision Insurance) - 401k Matching - Paid vacation after a year of employment - Opportunity to work for a growing Family Owned, prominent organization
See More Details >>SUMMARY: Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked; attains maximum levels of profitability, customer service, and competitive positioning while minimizing expenses. DUTIES AND RESPONSIBILITIES: • Accurately controls and tracks physical inventory. • Issues purchase and work orders to generate product shipments. • Maintains status of orders through entire process. • Participates in inventory process and daily audits; researches and resolves inventory discrepancies. • Maintains and manages accurate records of quantity, type, and value of material, equipment, merchandise, and/or supplies stocked. • Maintains shipping and receiving schedules. • Performs and oversees processing and routing of invoices. • Maintains and oversees back-order system. • Maintains and oversees inventory database. • Performs required administrative tasks; prepares all required reports and correspondence. • Monitors warehouse and lock-up areas. • Registers equipment and labor warranties. • Files manufacturer incentive paperwork. • Files warranty claims with vendors and manufacturers. • Files labor warranty claims. • Physically received deliveries and stows materials in proper location. • Pulls equipment and materials for installs. • Performs other related duties as assigned by management. • Represent our core values • Sense of Urgency • Positive Attitude • Team Player • Willingness to Learn and Teach • Integrity • Represent our company Focus • To provide premier HVAC services to residential home owners and faith-based organizations near where we live. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This position has no supervisory responsibilities. QUALIFICATIONS: • One to two years related experience or equivalent. • Commitment to excellence and high standards • Excellent written and oral communication skills • Strong organizational, problem-solving, and analytical skills • Ability to manage priorities and workflow • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm • Acute attention to detail • Proficient on Service Titan a plus. • Proven ability to handle multiple projects and meet deadlines • Strong interpersonal skills. • Ability to understand and follow written and verbal instructions. COMPETENCIES: • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. • Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. • Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. • Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Frequently required to stand • Frequently required to walk • Frequently required to sit • Frequently required to utilize hand and finger dexterity • Occasionally required to climb, balance, bend, stoop, kneel or crawl • Continually required to talk or hear • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard • Frequently required to lift/push/carry items more than 50 pounds • Occasionally work near moving mechanical parts • Occasionally work in high, precarious places • Occasionally work around fumes, airborne particles, or toxic chemicals • Frequently exposure to outside weather conditions • Additional remarks regarding work environment office, warehouse and field work. • Specialized equipment, machines, or vehicles used: fork lift.
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