As an Residential HVAC Service Manager, you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment. Essential Job Functions All essential job functions are to adhere to "The Company" standards. • Team Leadership: • Hire, train, and supervise department staff. • Provide guidance, coaching, and support to team members. • Set performance targets and conduct regular performance evaluations. • Monitor project progress and address any issues or delays. • Budget Management: • Monitor financial performance and manage the department's budget accordingly. • Monitor expenses, labor hours and revenue, making adjustments as needed. • Identify opportunities for cost savings or revenue growth. • Customer Service: • Ensure excellent customer service and satisfaction. • Handle customer inquiries, complaints, and escalations as needed. • Adhere to The Company's customer service standards and protocols. • Continuous Improvement & Compliance: • Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction. • Stay updated on industry trends, technologies, and best practices. • Collaborating with other departments. • Ensure that all service activities comply with relevant laws, regulations, and safety standards. • Follow and maintain "The Company" safety protocols. • Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs. • Strategic Initiatives: • Analyze market trends and competitor activities to identify business opportunities • Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management • Identify and analyze cost drivers and trends impacting profitability of your department • Provide reports on department performance for upper management, as requested/needed. • Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly. • Project Planning: • Collaborate with sales and customer service and/or coordinator teams to understand project requirements. • Create detailed installation plans, including timelines, resource allocation, and budget estimates. • Ensure all necessary equipment, materials, and resources are available for each project. • Other Job Duties: • Perform any other duties as required or assigned by direct supervisor or upper management. Required Skills And Experience • Bachelor's Degree or equivalent years of experience in the trade industry • 7-10 years of experience in the trade industry • Strong knowledge of systems, local codes, and best practices. • Proficiency in project management methodologies, including planning, budgeting, and resource allocation. • Excellent leadership, communication, and negotiation skills. • Problem-solving and decision-making abilities. • Familiarity with safety standards and regulations. Working Conditions Environment • Primarily work in the field monitoring job progress, with occasional office work. • The noise level in the work environment is usually moderate. • Evening and/or early morning, and/or weekend and holiday hours periodically. Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor • Ability to speak concisely and effectively communicate • Be able to communicate using a computer and phone/smart device • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust • May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing • Carrying supplies, up to 75 lbs. Sign On Bonus • Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!! GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
See More Details >>Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. We're looking for a dependable technician to keep our kitchens and bakeries running smoothly. You'll service and maintain refrigeration, cooking, and HVAC equipment across our 9-million-square-foot campus to ensure everything runs safely, efficiently, and without interruption. Key Responsibilities • Diagnose, repair, and maintain refrigeration, HVAC, and commercial cooking equipment • Perform preventative maintenance and safety inspections • Install and calibrate ventilation and appliance systems • Ensure compliance with refrigeration, gas, electrical, and OSHA safety standards • Work across a variety of equipment including walk-in freezers, chillers, ovens, fryers, exhaust hoods, HVAC units, and dishwashers Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO. • Eligible to work in the US without sponsorship • Willingness to relocate to the Madison, WI area • COVID-19 vaccination
See More Details >>Position Overview Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade. While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today! As the HVAC Technician (RES Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits. Responsibilities • Install, repair, and replace various HVAC systems sometimes in confined or high places • Provide world-class customer service to our customers on a daily basis • Complete paperwork in a timely and efficient manner • Maintain clean work area • Work closely with all other workers and supervisors while maintaining a polite, professional attitude • Arrive on time to all jobs ready to work • Attend company meetings as necessary • Adhere to all safety and handbook policies Qualifications • Possess a RI or MA Journeyman or Master License • Prior HVAC Service experience is preferred - Residential experience! • Excellent customer service and communication skills • Strong organizational skills • Must be able to work on-call and weekend hours Benefits • Medical, Dental, and Vision Insurance • 401K Plan with Company Match • Holiday Pay • Long Term Disability • Company Paid Life Insurance • Flexible Spending Account • Great Company Culture • Company iPhone & iPad • Company Provided Vehicle with Fuel Package Sign On Bonus • Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $2,500 Additional Perks • Fitted and Customized Company Uniforms • Continuous and extensive training and development GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
See More Details >>Becoming an HVAC technician in Providence, MA, typically begins with an apprenticeship, combining hands-on experience with classroom learning, allowing individuals to earn while they learn. Apprenticeships last about four to five years, requiring many hours of training under licensed professionals. The U.S. Bureau of Labor Statistics reports 161,140 HVAC technicians nationwide, with 15,835 in Providence, and projects a 6% job growth from 2022 to 2032. Apprentices earn an average of $929.17 per week in Providence, with an annual overtime average of $48,396. Trade schools, unions, and platforms like Gild help aspiring HVAC technicians find apprenticeship opportunities, leading to a career with strong earning potential—often exceeding $57,300 annually for experienced professionals.
