Overview: First Supply is seeking an exceptional HVAC Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As an HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to HVAC related inquiries about product application, technical service and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY! Responsibilities: • Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product • Quickly and effectively find creative ways to meet customer’s needs • Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation • Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives • Recommend products and provide service to customers, based on customer’s specific needs • Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues • Meet customers to demonstrate and explain features of products; and instruct customers in use of products • Prepare and present quotations to meet customer needs • Accurately enter customer sales orders onto the business system • Ensure product orders are shipped in a timeframe to meet customer’s needs • Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships • Identify and develop profitable new sales opportunities • Contact or visit potential customers to evaluate their needs, and promote the sale of products and services • Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems • Identify trends in customer satisfaction or dissatisfaction and make recommendations • Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products • Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed • Attend sales and product review meetings • Attend training programs as required • Keep records as required • Other duties as assigned by the General or Department Manager Qualifications: • Associates Degree in HVAC and/or three years of related experience or equivalent training in trade fields • Extensive product knowledge in specialized area, (i.e. HVAC/Plumbing) • Computer knowledge and skills with the ability to learn First Supply LLC’s business system • Ability to assess customer needs and provide customer satisfaction • Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment • Comfortable reading and understanding blueprints and engineering drawings • Ability to communicate information and ideas effectively with customers by telephone and in person • Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more! About First Supply First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan. First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products. With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution. First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
See More Details >>Responsibilities: • Conduct detailed site assessments to gather information on existing HVAC systems and project requirements. • Collaborate with architects, engineers, and other stakeholders to integrate HVAC systems seamlessly into commercial building designs. • Design and layout HVAC systems for commercial projects, ensuring compliance with local building codes and regulations. • Prepare accurate and detailed HVAC drawings, schematics, and specifications using industry-standard software. • Select appropriate HVAC equipment based on project specifications, energy efficiency, and client needs. • Provide technical support to project teams during the construction phase, addressing any design-related issues that may arise. • Stay updated on industry trends, new technologies, and advancements in HVAC design. • Ensure that all HVAC designs meet environmental and energy efficiency standards. • Bachelor's degree in Mechanical Engineering or a related field. • Valid state license for HVAC design. • Proven experience in designing HVAC systems for commercial projects. • Proficiency in using industry-standard design software (e.g., AutoCAD, Revit). • Strong knowledge of local building codes and regulations related to HVAC systems. • Excellent communication and collaboration skills. • Detail-oriented with a focus on delivering high-quality designs. • Ability to work independently and as part of a team. Benefits • Competitive pay • Medical, Dental, Vision, and Disability Insurance • Retirement Savings plan with a Company Match 401K • Paid Time Off upon date of hire • 3% Profit Sharing plan contribution after 1 year Goodin Company is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, military or veteran status, and any other characteristic protected by applicable regional, state, or federal law. The physical demands and work environment are representative of those that an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to contain a complete list of tasks and responsibilities related to this position. Goodin Company reserves the right to amend this document to meet legal, business and organization requirements, as necessary.
See More Details >>Job Description: HVAC Service TechnicianErv Smith Services is seeking a skilled and reliable HVAC Service Technician to join our team in Eau Claire, Wisconsin. As an HVAC Service Technician you will play a crucial role in the success of our company by performing maintenance, diagnostics, and repairs on a variety of heating and air conditioning systems for our clients.Responsibilities:- Diagnosing and repairing HVAC systems, including furnaces, air conditioning units, boilers, heat pumps, and ventilation systems- Performing regular maintenance on HVAC systems, including cleaning, lubricating, and adjusting parts to ensure optimal performance- Troubleshooting system malfunctions and providing solutions to ensure proper operation and prevent future issues- Communicating effectively with clients to explain service needs and providing professional recommendations for repairs and upgrades- Completing required paperwork and documentation accurately and timelyRequirements:- High School Diploma or GED equivalent- Completion of an HVAC certification program or equivalent experience- Minimum of two years of relevant work experience- Knowledge of HVAC systems and components, including electrical and refrigeration systems- Strong problem-solving skills and ability to think critically- Excellent customer service and communication skillsAt Erv Smith Services, we are committed to providing top-notch service to our clients. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, and be a part of a talented and supportive team. We offer competitive compensation, paid time off, and comprehensive benefits package.If you are a skilled and motivated HVAC Service Technician who values quality workmanship and excellent customer service, we would love to hear from you. Apply today and become a part of the Erv Smith Services family!
See More Details >>Embarking on a career in the HVAC trade in Eau Claire, WI, typically begins with an apprenticeship, which blends hands-on experience with classroom instruction, enabling individuals to earn while they learn. Apprenticeships generally last four to five years, requiring extensive training under licensed professionals. According to the U.S. Bureau of Labor Statistics, there are approximately 19,934 HVAC professionals nationwide, with a significant presence in Eau Claire, WI. The industry is projected to grow by 6% from 2022 to 2032. In Eau Claire, apprentices earn an average of $1,054 per week, with experienced professionals often surpassing an annual income of $57,300. Vocational schools, trade associations, and platforms like Gild assist aspiring HVAC technicians in finding apprenticeship opportunities, leading to a rewarding career with strong earning potential.
