Join a Legacy of Excellence as a Residential HVAC Service Technician with Gary & Sons! Are you looking to bring your HVAC skills to a company where quality and customer satisfaction come first? At Gary & Sons, we’re more than just a business – we’re a two-generation family of experts committed to keeping homes comfortable throughout the DuBois and Falls Creek, PA area. Known for friendly service and a thorough approach to every job, we’ve built a trusted reputation as the go-to HVAC company within a 50-mile radius. Due to our growth and the increased demand in our services, we’re seeking a Residential HVAC Service Technician to join our team and continue our tradition of five-star customer service. In this role, you’ll conduct comprehensive assessments of HVAC equipment, present repair and replacement options, and ensure every customer is fully informed and satisfied. With ongoing training opportunities at our on-site facility, Gary & Sons offers you the tools to succeed and grow, both technically and professionally. If you have a Universal EPA certification, at least three years of experience, and a passion for delivering top-tier service, we’d love to talk to you about joining our team! Apply today! In exchange for your skillset and commitment, we offer: • Company vehicle, gas card, cell phone, and tablet • 401(k) with Company Match • High-quality, Affordable Medical, Dental, and Vision Insurance • Health Savings Account with company contributions • Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance • Paid Holidays • Paid Time Off (PTO) • Parental Leave • Tuition reimbursement • Special deals/Discounts on a variety of services and entertainment • Tool account • Safety shoe reimbursement • Family & friends discounts on services • Yearly Performance Reviews Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible. Primary Duties and Responsibilities: • Provides heating and cooling service, repairs, and maintenance. This includes HVAC, heat pumps, ducted systems, boilers, etc. • Communicates all information to the office by opening/closing jobs in electronic scheduling system to include but not limited to, job arrival, job completion, follow up notes/summary of work completed, etc. • Obtains the customer’s approval for work and obtains payment on-site as appropriate. • Maintains clean, neat vehicles and job sites and projects a clean, well-groomed professional appearance always. • Assumes responsibility for trucks, diagnostic tools, and uniforms. • Serves as a teacher and leads by example to apprentices on the job site. • Attends group meetings and training, as needed. Participates in monthly and special company meetings, as appropriate. • Uses good judgment and self-control in areas wherein the company entrusts him/her to maintain company and customer confidentiality. • Establish a sound positive work relationship with all members of the Gary & Sons team. Must be able to listen and implement all suggested feedback received. Service Technician Success Metrics: • Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. • First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. • Response Time: Respond to service requests within Gary & Sons’ defined time frame. Timely response ensures customer comfort and builds trust. • Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits. • Service Agreement Enrollment: Successfully enroll customers in Gary & Sons’ service agreements, promoting long-term customer relationships and recurring revenue. • Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours. • Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. • Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items. • Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. • Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. • Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment. • Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers. • Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. • Additional Duties as Assigned Required Skills and Abilities: • Prior heating and/or cooling experience in a residential capacity. • Ability to prioritize tasks and communicate with customers. • Demonstrated excellent communication conflict resolution and interpersonal skills. • Demonstrated ability to work as an effective team member and pitch in as needed. • Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. • Must be able to work on a ladder. • Must be able to lift 50 pounds. • Education and Experience: • High School diploma or GED • Minimum of three years field experience and formal training, as well as EPA certification. • Valid, clean driver’s license. • Professional set of tools. • Physical ability to perform all requirements associated with this position. Compensation includes a lucrative hourly wage plus opportunities for bonuses and commissions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See More Details >>Famous Supply is looking for a Counter/Warehouse Associate at our DuBois, PA location. To excel in this role, strong communication and computer skills are essential. The associate will be engaged in various tasks such as handling materials, utilizing business software, operating handheld RF scanners, and managing inventory with pick assist riding devices. Key Responsibilities: • Receive incoming products and materials • Store received products appropriately • Fulfill and pick orders accurately • Prepare and stage orders for shipment • Manage in-process orders effectively • Maintain a clean and organized work environment • Communicate with the inventory team using Email and Microsoft Teams Requirements: • Ability to stand for the duration of an 8-hour shift • Proficiency in, or the ability to quickly learn, computer systems including Excel and Microsoft 365 • Capable of lifting a minimum of 50 pounds • Strong attention to detail to maintain order and inventory accuracy • A customer service-oriented approach Preferred Experience: • Knowledge of HVAC or plumbing systems • Experience operating forklifts, reach trucks, or pallet jacks • Familiarity with using RF scanners • Previous warehouse experience What Makes Us Famous! • Health, Vision, and Dental Insurance • Paid Time Off (Vacation and Holidays) • Paid Maternity and Paternity Leave • 401K Employer Match • Bonus Opportunity • Strong Culture through our 40 Fundamentals • Family Atmosphere • Fitness Reimbursement Program • Associate Referral Bonus Program • Learning and Development Opportunities • Leadership Development Program • Career Growth Opportunities Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments. Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)! To learn more about what makes us Famous, visit Famous-Supply.com! We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States. pmI5BfrJAQ
See More Details >>Counter Sales Associates provide superior service to customers at the Famous Supply branch, in person and via the phone. We specialize in plumbing and HVAC. Knowledge in these fields is preferred to keep our customer service efficient. Counter Sales Associates help contractor customers get the materials they need so they can get back to their job.Join our team at our new location in DuBois, PA!Primary Job ResponsibilitiesProvide friendly and helpful customer serviceUnderstand customer needsProvide the products and solutions to meet customer needsProcess and schedule customer ordersManage Open Orders and customer BidsPull orders from the warehouse to serve customersKeep counter area clean and organizedRequired Experience and SkillsHVAC and/or Plumbing knowledgeCustomer service mindsetAbility to use computerAbility to stand on feet for majority of an 8-hour dayAbility to work in a fast-paced environmentAbility to lift a minimum of 50 lbs.Preferred Experience and SkillsForklift experienceRF Scanner ExperienceWarehouse ExperienceWhat Makes Us Famous! Health, Vision, and Dental Insurance Paid Time Off (Vacation and Holidays) Paid Maternity and Paternity Leave 401K Employer Match Bonus Opportunity Strong Culture through our 40 Fundamentals Family Atmosphere Fitness Reimbursement Program Associate Referral Bonus Program Learning and Development Opportunities Leadership Development Program Career Growth OpportunitiesFamous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!To learn more about what makes us Famous, visit Famous-Supply.com!We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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