Job description The primary role of the Counter Sales Associate is to contribute to branch sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone. Responsibilities: • Customer Service Results and Responsibilities • Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. • Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs. • Researches and sources product for customers using a variety of tools, including a point-of-sale computer system, catalogs, websites, industry, and store contacts. • Enters sales orders into a point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. • Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. • Develops good working relationships and rapport with customers. Greets regular customers by name. • Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. • Follows company pricing and credit guidelines Sales Results and Responsibilities • Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. • Educates customers/prospects on the variety of products available for sale and the benefits of shopping at Associate Refrigeration Inc. • Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. • Uncovers and communicates sales lead information to outside sales staff and management. General Results Responsibilities • Maintains knowledge of new and existing products and inventory by participating in training, studying Associate Refrigeration Inc. and industry catalogs and web sites, seeking knowledge from experienced staff members and factory reps. • Assists in receiving, shipping and general warehouse duties. • Is organized and orderly maintaining appropriate records. • Completes all transactions and necessary paperwork accurately and in a timely manner. Associate Refrigeration Inc. believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Qualifications: • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate Refrigeration Inc (ARI) is an independent family-owned wholesale supplier to the heating, air conditioning, and refrigeration industry. We pride ourselves on outstanding customer service, technical support, and professionalism to the trade. We have been in business since 1976 and have 7 branches located in New Jersey and the Philadelphia area with immediate openings due to company expansion and market demand. We are seeking qualified, enthusiastic people to help us maintain the highest levels of customer satisfaction and help continue to grow our business. Employees of Associate Refrigeration shall align with the company's core values: • Self-Improvement & Adaptability – interest in continuous self-improvement & readily adapts to change • Energetic & Competitive – Is Enthusiastic, Energetic, Tenacious, & Competitive • Team Player • Maintains Accountability • Detail Oriented • Ability to multi-task Benefits • Opportunity to advance • Team-oriented, energetic environment • Competitive compensation • Paid Time Off • Strong benefit package • Retirement plan with employer matching • Excellent working hours • In-house training opportunities Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: • 401(k) matching • Health insurance • Paid time off Work Location: In person
See More Details >>Alber Service Company is looking to hire a full-time entry-level HVAC Technician Apprentice to assist our experienced HVAC technicians, while they diagnose, service, repair, and install our Pennsauken, NJ clients' heating and cooling equipment. This HVAC Technician Apprentice position earns $18-$20 hourly, depending on experience. We also offer amazing benefits including health, dental, and a retirement plan. Most importantly, you will receive fully-paid training and certifications which leads to amazing growth opportunity. If you're looking for the right entry-level skilled trade position to enhance your career, this is the right opportunity for you. Apply today! About Alber Service Company Alber Service Company is a family-owned, New Jersey-based home heating and cooling contractor with over half a century of experience. Back in 1960, we opened our doors to our heating and cooling business, providing simple installs and maintenance services for furnaces, air conditioners, and water heaters. Fast forward to today and we now are a diverse company offering home energy services, professional HVAC services, as well as home insulation and air sealing services. We know that we would not be successful without our outstanding employees. Here at Alber Service Company, we value teamwork, teaching everyone, always doing the right thing, hard work, and taking pride in making lives better. In order to attract and retain individuals who share our values, we offer competitive pay, generous benefits, and a great work environment. A DAY IN THE LIFE OF AN HVAC TECHNICIAN APPRENTICE In this entry-level skilled trade position, you're ready to learn, dive in, and absorb all things necessary to enhance your HVAC technician career. You ask questions, observe, and emulate our company values. When out in the field with experienced technicians, you learn service and installation techniques, as well as how to professionally interact with our clients. Moving forward in this stable and essential industry is your daily goal. You work hard, do what you are asked of, and pay close attention to your mentors. Interacting with fellow employees and clients is natural for you. As you expand your skillset and knowledge, you know you are going to love your long and thriving career! OUR IDEAL ENTRY LEVEL HVAC APPRENTICE • Teachable • Efficient • Detail oriented • Communicates well • Team player If this sounds like you, keep reading! Qualifications • Valid driver's license with an acceptable driving record • Can physically lift up to 50 lbs and work from heights or small crawl spaces Previous experience using tools and equipment is preferred, but not required, we will train the right person! Are you an honest hard worker? Are you a great communicator? Are you punctual and reliable? Are you detail-oriented? Can you work with a team as well as independently? Are you interested in a long-term career in this skilled trade? If this sounds like the entry-level apprentice opportunity you've been looking for, fill out our initial 3-minute, mobile-friendly application today! We can't wait to meet you! Location: 08110 Salary: $18.00 - $20.00 per hour
See More Details >>Alber Service Company is looking to hire a full-time HVAC Tech to save the day for our clients by troubleshooting, diagnosing, and repairing their heating and cooling systems in the Pennsauken, NJ area. Do you enjoy communicating with homeowners? If you are an HVAC tech who is developing your troubleshooting superpowers and looking to build a successful, long-term career with an industry-leading company, please read on about this exciting HVAC Service Technician position! Our HVAC Service Technicians earn a salary of $80,000-$120,000 a year with NO Overnight On-Call and receive excellent benefits which include health, dental, and a retirement plan. We also provide you with uniforms, a company truck, fully-paid training and certifications, and high growth opportunity. If this sounds like the right opportunity for you, apply today! About Alber Service Company Alber Service Company is a family-owned, New Jersey-based home heating and cooling contractor with over half a century of experience. Back in 1960, we opened our doors to our heating and cooling business, providing simple installs and maintenance services for furnaces, air conditioners, and water heaters. Fast forward to today and we now are a diverse company offering home energy services, professional HVAC services, as well as home insulation and air sealing services. We know that we would not be successful without our outstanding employees. Here at Alber Service Company, we value teamwork, teaching each other, always doing the right thing, hard work, and taking pride in making lives better. In order to attract and retain individuals who share our values, we offer competitive pay, generous benefits, and a great work environment. Qualifications For An Hvac Tech • 5+ years of residential HVAC Service Technician experience • Valid driver's license with a good, clean driving record • Basic computer abilities NATE and BPI certifications are a plus! Knowledge of Hydronics would be helpful. Do you thrive in a fast-paced environment? Are you committed to safety? Do you have superb communication skills and the ability to express technical information in layman's terms? Are you proud of the work you do? Do you have great attention to detail and the desire to see the job done right the first time? Are you trustworthy and respectful of others and their personal property? If so, you may be perfect for this HVAC Service Technician position! READY TO JOIN OUR SERVICE TEAM? If you feel that you would be right for this position, please complete our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! Location: 08110 Salary: $80000 - $120000 per year
See More Details >>Becoming an HVAC technician in Philadelphia, NJ, typically begins with an apprenticeship, combining hands-on experience with classroom learning, allowing individuals to earn while they learn. Apprenticeships in the region last about four to five years, requiring extensive training under licensed professionals. The U.S. Bureau of Labor Statistics reports a nationwide total of 762,600 HVAC technicians, with approximately 40,670 in New Jersey, and projects a 6% job growth from 2022 to 2032. Apprentices in Philadelphia can earn an average of $1,429 per week, with an annual overtime average of $48,938. Trade schools, unions, and platforms like Gild help aspiring HVAC technicians find apprenticeship opportunities, leading to a career with strong earning potential—often exceeding $67,000 annually for experienced professionals.
