🔥 Lead Residential HVAC Excellence - Become the HVAC Service Manager at Call Natals LLC! 🔥 Position Title: HVAC Service Manager Company Name: Call Natals LLC Salary Range: $85,000-$100,000 per year + Performance-Based Bonus Industry: Residential HVAC / Mechanical Location: New Orleans, LA Job Overview Call Natals LLC is seeking a hands-on and experienced HVAC Service Manager to lead our high-performing residential service department. This full-time, on-site leadership role will oversee a team of skilled technicians, dispatchers, and support staff to ensure timely, efficient, and customer-focused service delivery. The ideal candidate brings both technical HVAC expertise and a passion for leadership, with the ability to drive operational efficiency, customer satisfaction, and departmental profitability. Who We Are Call Natals LLC is a customer-first, employee-focused HVAC and home services company committed to doing what's right-always. As a team, we pride ourselves on standing behind our services and treating our employees with the same respect we give our customers. At Call Natals, you'll enjoy a supportive culture, top-tier benefits, and the opportunity to grow your career in a high-trust, high-performance environment. Learn more at: www.callnatals.com Key Responsibilities • Leadership & Team Management • Recruit, train, and mentor service technicians and support staff. • Conduct performance reviews, ride-alongs, and training to enhance team performance. • Manage on-call rotations, technician schedules, and daily workflows. • Foster a positive, accountable, and customer-centric department culture. • Operational Excellence • Monitor service operations for efficiency, quality, and safety. • Oversee dispatching and technician routing for optimal time and revenue utilization. • Enforce SOPs, code compliance, and manufacturer standards. • Track KPIs including first-time fix rates, conversion metrics, and customer satisfaction. • Customer Service & Sales Support • Resolve customer escalations with professionalism and urgency. • Support field upselling and the promotion of service agreements. • Maintain strong customer relationships to foster loyalty and referrals. • Financial & Strategic Management • Manage departmental budgets and ensure profitability. • Implement flat-rate pricing and job costing systems. • Report on key metrics and recommend strategic improvements. • Coordinate with sales and install teams for smooth service transitions. • Training & Development • Lead ongoing technical and customer service training. • Stay updated on industry trends and best practices. • Provide expert support on advanced diagnostics and repairs. Qualifications • Required: • 5+ years of residential HVAC service experience, including 2+ years in leadership. • Strong technical HVAC knowledge and troubleshooting skills. • Excellent leadership, organizational, and communication abilities. • Familiarity with ServiceTitan or similar software. • Valid driver's license and EPA certification. • Preferred: • Experience in a multi-trade home service company (HVAC, plumbing, electrical). • Knowledge of flat-rate pricing, performance-based compensation, and service agreements. • Industry certifications such as NATE or HVAC Excellence. Benefits • $85,000-$100,000 annual salary + performance bonus • Company vehicle or allowance • Fully paid health, dental, and vision insurance • PTO for holidays, vacation, and sick leave • Weekly pay cycle • 401(k) retirement plan • Paid technical training and certifications • Team outings, contests, and rewards • Uniforms, safety equipment, and tech package provided Schedule Monday-Friday, Full-Time Location On-site | Based in New Orleans, LA Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Compliance A background check will be completed as part of the onboarding process, in compliance with applicable laws. #FC25
See More Details >>About Us: At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow. Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success. Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values they are the pillars of our continued success. Overview: The HVAC Service Technician III is responsible for troubleshooting, diagnosing, repairing, and installing HVAC, refrigeration, plumbing and mechanical components/equipment. Perform Service projects/small jobs from beginning to completion and insure total customer satisfaction throughout. Responsibilities: • Installation and commission of a wide variety of HVAC & refrigeration equipment. • Performs maintenance of HVAC & refrigeration equipment. • Establishes and maintain clear communications with customers while both on and off the customer job sites. • Assists in maintain inventory and tool procurement of individual service vehicle. • Promotes and performs all aspects of BMCC's safety procedures and policies. Qualifications: • Current Licensed Technician (mandatory) or verifiable experience in service of commercial HVAC systems. Holds EPA Certification. • Skills of Level II Technician. • Cooling tower service, annual maintenance, gearbox replacement and alignment, water cooled chiller annual maintenance, hydronic system understanding and troubleshooting. • Effective verbal and written communication skills. • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment. • Versed in the industry and the Companys competitors. • Ability to multitask and perform duties outside of the scope of work when necessary. • Not applicable. • Ascending and descending ladders, stairs, scaffolding, ramps, and/or poles. • Climbing stairs. • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. • Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods. • Repeating motions that may include the wrists, hands and/or fingers. • Operating machinery and/or power tools. • Operating motor vehicles. • Low indoor temperature. • High indoor temperature. • Outdoor elements such as precipitation, heat, cold, and/or wind. • Noisy environment. • Medium work that includes adjusting and/or moving objects up to 50 pounds. • 0-5 % of time will be spent traveling to job site(s)/office location. EEO Statement: ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.
See More Details >>Job Title: HVAC Lead Installer - Level 5 Job Summary: It is the responsibility of Lead Level 5 to install advanced HVAC systems and any other related HVAC components correctly and in a timely manner with a helper. A wide degree of creative design is expected along with the ability to lead and run a multiple crew install. Job Duties: Work safely following company policies. • Install HVAC-related equipment according to manufacturer’s specifications. • Wire both line and low voltage to heating and cooling equipment. • Create a proper workspace for the equipment being used (platform/transitions/plenums/etc.). • Install copper refrigerant lines to air conditioning units, including soldering and brazing. • Install sheet metal and flex duct systems in residential and light commercial buildings. • Properly connect gas lines to heating equipment. • Pre-measure jobs to identify proper materials required for install. • Receive, verify, and load all equipment and materials needed for each job. • Provide assistance to other leads as directed by management. • Provide training to helpers and prospective leads. • Demonstrate and establish effective working relationships with co-workers and superiors. • Properly fill out all paperwork required for each job. • Take all readings on a machine and understand the importance of such. • Maintain cleanliness of assigned company vehicle. • Any other assigned duties as directed by management. Education and Experience: • High School Diploma or Equivalent. • EPA Certification REQUIRED. • Minimum 3 years experience as a lead installer REQUIRED. Key Competencies: • Effective written and verbal communication skills. • Excellent customer service and problem-solving skills. • Honest and dependable. • Mechanically inclined. • Able to distinguish between different HVAC equipment. • Self-Motivated but able to take direction and be part of a team. • Professional Company Image. • Valid LA driver’s license with a good driving record. • Must be able to pass a criminal background check. • Must be able to read and write in English. Physical Requirements: • Ability to safely lift up to 100lbs. • Able to tolerate temperatures above 120 for extended periods of time. • Able to work overtime, nights, and weekend hours. • Able to continually climb, balance, stoop, kneel, crouch, and/or crawl. Pay Scale: Pay will be based on experience and performance. These pay scales are clearly defined for purposes of achievement-based pay and standardization of payment per position in the company. If your competencies exceed the listed pay level's we can up to $45/hr or use an incentive package of commission or bonus pay. Level 5 Tier 1- $25/hr 1yr Experience. Tier 2 - $27/hr 2yr Experience + Required Training Hours 16/yr. L5 LEAD Tier 3 – $30/hr 3yr Experience + NATE Certified $30/hr.
See More Details >>Becoming an HVAC technician in Covington, LA typically begins with an apprenticeship, combining hands-on experience with classroom learning, allowing individuals to earn while they learn. Apprenticeships last about four to five years, requiring many hours of training under licensed professionals. According to the U.S. Bureau of Labor Statistics, there are approximately 2,621 HVAC technicians in Covington, LA, with an average annual wage of $57,300, translating to about $1,102 per week. Trade schools, unions, and platforms like Gild help aspiring HVAC technicians find apprenticeship opportunities, leading to a career with strong earning potential—often exceeding $108,000 annually for experienced professionals.
