Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. Responsibilities • Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor. • Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems. • Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor. • Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures. Degree Requirement Degree or equivalent experience desired Skill Descriptors Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: • Provides a quality of service that customers describe as excellent. • Resolves common customer problems. • Responds to unexpected customer requests with a sense of urgency and positive action. • Provides direct service to internal or external customers. • Documents customer complaints in a timely manner. Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Level Basic Understanding: • Describes opportunities for taking initiative in the organization. • Cites examples of taking initiative in own personal or professional life. • Identifies types of environments that motivate or de-motivate initiative. • Explains how initiative is critical to success. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area. Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants. Level Working Knowledge: • Installs and maintains basic mechanical components and equipment. • Generates regular maintenance reports to senior management. • Repairs or replaces mechanical components based on diagnostic results. • Assists in the optimization of preventive maintenance procedures. • Performs mechanical testing activities for power supply machines. Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons. Level Basic Understanding: • Identifies common measurement tools used to monitor and adjust equipment. • Understands the concept of equipment and human reliability. • Explains the basic elements of industrial machines. • Knows where to locate checklists and documentation for mechanical equipment in use. Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards. Level Basic Understanding: • Describes the purpose and general content of a Material Safety Data Sheet. • Explains what constitutes safe and unsafe working conditions. • Identifies common types of hazards and associated adverse effects. • Cites examples of workplace injuries and current preventive measures. Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls. Level Basic Understanding: • Cites examples of PLC associated control function applications. • Describes PLC concepts and features. • Discusses the key considerations and issues in the use of the programmable controller. • Explains the benefits and risks associated with the use of advanced control functions. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment. Level Basic Understanding: • Explains where to locate basic help facilities and troubleshooting guides. • Discusses basic concepts behind a systematic approach to solving technical problems. • Identifies available resources and support systems for troubleshooting. • Describes problem identification, reporting and escalation procedures. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Summary Pay Range: $58,579.00 - $87,869.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. • Medical, dental, and vision benefits* • Paid time off plan (Vacation, Holidays, Volunteer, etc.)* • 401(k) savings plans* • Health Savings Account (HSA)* • Flexible Spending Accounts (FSAs)* • Health Lifestyle Programs* • Employee Assistance Program* • Voluntary Benefits and Employee Discounts* • Career Development* • Incentive bonus* • Disability benefits • Life Insurance • Parental leave • Adoption benefits • Tuition Reimbursement • These benefits also apply to part-time employees Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: July 30, 2025 - August 12, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.
See More Details >>The Business Development position is a client-facing role focused on developing business relationships and setting inspection appointments for Project Managers. Individuals in this position work closely with our Commercial and Residential project managers by assisting in the coordination of complimentary inspections within specific assigned territories. They may also assist with in-field sales and inspections. RESPONSIBILITIES: • Setting appointments for free inspections with potential customers in storm impacted areas • Maintain consistent, transparent communication with your potential client base within specific territories. • Following up with previous and/or potential customers to set inspections • Continue to grow your book of business through B2B relationships • Provide detailed notes and data from client conversations • Roofing Industry experience is a plus QUALIFICATIONS: • Accountable, self-starter with a strong drive for success • Ability to work independently while maintaining a consistent work ethic • Excellent communication in person and on the phone • Great time management skills • Capable of thriving in fast-paced, team-oriented environment • Approachable, friendly demeanor with outing presence POSITION REQUIREMENTS: • Reliable transportation • Business-casual dress attire • Ability to thrive in fast-paced, team-oriented environment • Natural ability to meet new people • Normal business hours, M-F EDUCATION AND EXPERIENCE: • High school diploma or equivalent preferred • Sales, canvassing and/or customer service experience ECO Roof and Solar BENEFITS: • Competitive compensation package with benefits • Company distributed work apparel • Ongoing training and personal development opportunities • Team building activities throughout the year • Advancement opportunities for dedicated candidates interested in growing with ECO Roof and Solar COMPENSATION: • Base • Possible Bonus Structure/Commission • Salary: TBD upon experience • Paid Training • Full Time Get the word out! Get a trackable link to share anywhere.Get Job LinkLocation Dallas, Texas Department Business Development Employment Type Full-Time Minimum Experience Entry-level Compensation Competitive Base, Bonus, Commissions
See More Details >>Benefits: • 401(k) • Dental insurance • Health insurance If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office! We are Louisiana's leading appliance service company and proud to be Whirlpool Factory Certified. We offer a range of attractive company perks in addition to our standard benefits! Company Perks: • Paid vacations every 5 years for team members • Flexible doctor visits with personal leave • Bi-monthly lunches • Metric bonuses for achieving goals Company benefits: • Health and Dental Insurance • Group Hospitalization and Prescription Coverage • Short Term & Long Term Disability • Life Insurance • Paid Leave • Paid Holidays • Group Retirement Program We're seeking a candidate with office experience, exceptional communication skills, and superb organizational abilities. As a Customer Service Representative, you'll be the main point of contact for our customers, managing incoming calls, emails, and service appointment scheduling. This role requires multitasking skills and the ability to build strong customer relationships. Responsibilities: • Answering calls and emails from customers, staff, and manufacturers • Gathering accurate customer information when scheduling service appointments • Updating customer status with manufacturers, and customers • Coordinating and managing schedules with customers and service personnel • Verifying warranty coverage for customers • Maintaining friendly, reliable, and helpful customer interactions Qualifications: • Minimum one year of customer service or call center experience. • Excellent written, verbal, and listening communication skills. • Detail-oriented and proactive problem solver • Dedicated to providing exceptional customer service and building rapport with customers. • Proficient in basic computer functions • Collaborative individual with a strong ability to work effectively in a team setting. • Willingness to learn and exceed expectations. If you're interested in joining our established Customer Service team and enjoying these fantastic company perks and benefits, submit your application today!
See More Details >>Entering the solar trade in Metairie, LA, often begins with specialized training and apprenticeships, combining practical experience with theoretical knowledge, allowing individuals to earn while they learn. These programs typically last about two to three years, requiring extensive hands-on training under experienced professionals. According to recent data, the average wage for solar professionals in Metairie is approximately $596.47 per week, with experienced workers earning up to $667.40 per week. With the solar industry in Metairie showing a steady increase in employment opportunities, aspiring solar professionals can look forward to a career with strong earning potential, supported by the growing demand for renewable energy solutions.
