Everlight Solar is seeking a skilled and motivated individual to join the team as a Customer Service Representative. This is a fully remote, full-time position that requires working evening shifts with some weekend work. Responsibilities: • Handle high amounts of incoming calls • Identify and evaluate customers' needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information by using the right methods/tools • Manage complaints, provide proper solutions and options; follow up to secure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Establish and build relationships with our customers • Go the extra mile to engage customers Requirements: • Some proven customer support experience or experience as a client service representative is preferred • Strong phone administration skills and active listening capabilities • Ability to work independently and as a member of various teams and committees • Strong attention to detail • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • Ability to operate in a fast-paced environment • Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.) • Ability to work nights & some weekends
See More Details >>Entering the solar trade in Jefferson County, KY, often begins with an apprenticeship, blending hands-on experience with classroom learning and allowing individuals to earn while they learn. Apprenticeships typically last about four to five years, requiring extensive training under licensed professionals. According to the U.S. Bureau of Labor Statistics, the solar industry employed 279,447 workers nationwide as of December 2023, with projections indicating a 6% job growth from 2022 to 2032. In Jefferson County, KY, apprentices can earn an average of $523.22 per week, with an annual overtime average of $27,109. Trade schools, unions, and platforms like NABCEP help aspiring solar professionals find apprenticeship opportunities, leading to a career with strong earning potential, often exceeding $767.50 per week for experienced professionals.
