Embarking on a career in the HVAC trade in Oneonta, NY typically begins with an apprenticeship, combining hands-on experience with classroom learning, allowing individuals to earn while they learn. Apprenticeships last about four to five years, requiring many hours of training under licensed professionals. According to the U.S. Bureau of Labor Statistics, the HVAC industry is experiencing significant expansion, with a projected 6% job growth nationwide from 2022 to 2032. In Oneonta, NY, the average weekly wage for HVAC technicians is approximately $943.50, with experienced professionals often earning over $10,000 per year. Trade schools, unions, and platforms like Gild help aspiring HVAC technicians find apprenticeship opportunities, leading to a career with strong earning potential.
Position: HVAC Service Technician Apprentice Reports to: HVAC Service Manager Status: Full-time, Hourly Non-Exempt Hourly Rate: $19.00 - $20.00 ESSENTIAL FUNCTIONS- include and are not limited to: • Perform maintenance and basic repairs of heating and cooling systems, and related components. • Perform related plumbing, duct, and electrical work. • Perform efficiency and combustion tests. • Assist with related installation work as needed. • Assist in troubleshooting, diagnosing, and correcting problems on HVAC systems as needed. • Operate various modern industry related tools required to complete the job. • Acquire and maintain required knowledge, skills and ability to the perform above tasks. RESPONSIBILITIES- include and are not limited to: • Operate company vehicle in accordance with company and governmental standards. • Maintain a clean and well-kept company vehicle. • Maintain an adequate inventory of stock, tools and equipment in company vehicle. • Compliance with all traffic and environmental laws and regulations. • Compliance with all company and government safety, policy and regulatory standards. • Compliance with all company policies and procedures. • Complete all reports and paperwork according to company standards, policies and procedures. • Exchange trade related knowledge and information with the supervisor and co-workers. • Maintain a clean and well-kept personal appearance and wear company provided uniform. • Provide professional and courteous customer service at all times. • Accurately and honestly communicate information about products and services to customers. • Collect payments from customers when necessary. • Maintain confidentiality of all customer and company information. • Collaborate with Sales Specialists, coworkers, and managers as needed to provide an excellent customer experience. • Communicate with supervisor on a daily basis. • Maintain accurate safety and compliance records and submit promptly as needed. • Report any incidents promptly and accurately. • Attend and participate in any required job training, certifications, safety meetings, and informational seminars as requested. • Report to work as scheduled and work overtime (including on call) as needed, with minimal tardiness or absenteeism. • Participate in an on-call schedule per company policy. • Perform other related duties as assigned. QUALIFICATIONS AND SKILLS- include and are not limited to: • Mechanical aptitude, positive attitude, eagerness to learn and advance, and good customer service competences. • Maintain a valid driver’s license. • EPA Refrigerant certification-if not currently certified will need to obtain within 1 years of employment and maintain certifications (company provided). • CETP qualifications-if not currently certified will need to obtain within 2 years of employment and maintain these certifications (company provided). • Ability to maintain professional manner in difficult situations and operate well under pressure. • Attention to detail. • Ability to work well independently and as a member of a team. • Strong work ethic, determination, professionalism, and the desire to have a contributing role in our team’s success. • Ability to meet physical demands - climb ladders/stairs, to maneuver in attics, basements, and crawl spaces to access HVAC units and their components. • Be capable of maneuvering equipment and materials in excess of 200 pounds with use of proper mechanical devices and/or additional man power. • Be capable of performing work outdoors with exposure to the elements. The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, staffing changes, workload or technical development.)
See More Details >>JOB DESCRIPTION Position: HVAC Service Coordinator/CSR/Dispatch (Candidate could work out of our Oneonta, NY office or our Roscoe, NY office) Reports to: HVAC Service Manager Status: Full time, Hourly non-exempt Yearly Salary: $42k - $52k General Description: The primary responsibility of the HVAC Service Coordinator is ensuring that all technicians in their assigned region/s have a full schedule and their workflow is efficient and matched properly. Provide the best customer experience possible at all times by utilizing excellent customer service practices including great communication. The HVAC Service Coordinator’s communicate with customers to schedule HVAC work and dispatch technicians in an efficient manner utilizing tech matching, skill matching and geographical dispatching best practices to optimize opportunities and provide the customer the most seamless customer experience possible. The HVAC Service Coordinator works with customers to answer inquires, accurately promote services/products, and resolve a variety of issues while practicing excellent customer service. This position requires the Service Coordinator to complete outbound calls, and send emails/mailers to expand our HVAC customer base. The CSR obtains accurate information about customers/potential customers and their needs, suggests services/product based on those needs and update databases to reflect this information. ESSENTIAL FUNCTIONS- include and are not limited to: • Comfortably communicate with customers over the phone, via email, and in person to answer inquires. • Conduct outbound calls and send emails to expand our HVAC customer base. • Obtain accurate information about potential customers/existing customers and their needs. • Accurately convey information about our services and products and recommend these based on customer history using suggested selling. • Prepare scheduling and paperwork for technicians. • Dispatch technicians while matching skill set and geography in the most efficient and effective way possible. • Utilize computer software for daily tasks and to maintain database of potential and existing customers. • Utilize critical thinking and problem-solving skills to assist in resolution of a variety of issues. • Collaborate with the Customer Care team and provide expertise as a member of the customer service team. • Accomplish customer service team objectives and implement promotions. • Consistently render the best customer service possible at all times. RESPONSIBILITIES- include and are not limited to: • Actively ensure retention of customer base, including relationship building and promotion of services to existing customers. • Work with colleagues to resolve issues, facilitate solutions, and enhance customer service standards. • Prepare, generate, and distribute daily reports and work orders to appropriate personnel. • Notify administration of any required updates to customer records on the company’s software and databases. • Provide backup support to co-workers in the performance of job duties as required. • Attend and participate regularly in branch staff meetings. • Maintain detailed call and email activity reports and provide to management when requested. • Provide activity/statistical summary reports to manager as required. • Conduct follow up calls to ensure customer satisfaction. • Maintain company and customer confidentiality. • Attend job related training and seminars as requested. • Perform other job-related activities and special projects as assigned. • Comply with company dress code. • Reliably report to work with minimal absenteeism and tardiness. QUALIFICATIONS AND SKILLS- include and are not limited to: • Proficient in Microsoft Office Suite. • Two years progressive customer service or direct marketing experience preferred. • Highschool/vocational school diploma or GED and related certification. • Exceptional interpersonal and communication abilities. • Attention to detail and strong organizational skills. • Excellent time management techniques. • Operate well under pressure and able to manage tasks simultaneously. • Ability to maintain composure and respond in a courteous and professional manner in difficult situations. • Exceptional active listening skills and ability to see a situation from someone else's viewpoint and express empathy. • Respond positively to coaching and incorporate feedback. • Work well individually and as a member of a team. • Willingness to learn about the HVAC industry and software. • Dependability and a strong work ethic. • General business mathematics skills. The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, staffing changes, workload or technical development.)
See More Details >>ESSENTIAL FUNCTIONS- include and are not limited to: The HVAC Field Supervisor is responsible for working with our Service Technicians and Installation teams to provide leadership, guidance & technical support, on-site training & development and any other support that they may need to perform their job to the best of their abilities while maintaining or exceeding company standards. Responsible for working with HVAC staff on communications and implementation of standard operating procedures and best practices for their branch. This position works as a support role in the field for HVAC Service Technicians and/or HVAC Installers in areas that require special attention or training, and also works in the field on service and/or installations as needed. Yearly Salary: $65K - $95K RESPONSIBILITIES- include and are not limited to: • Work with technicians, installers, and HVAC Parts Coordinator to ensure needed tools, parts, and inventory are matched with the work being done in the field to help reduce waste and increase efficiencies. • Be a direct first line of support for our Technicians and Installers to ensure compliance with company policies & processes, development, quality control, safety, and profitability in the field while providing our customers the highest possible level of customer service. • Identify and coordinate required training for all Technicians and Installers, either as a group or individually as needed. This includes the training for all new hires. • Work with our Customer Service Team to ensure schedule is maintained and any delays are properly communicated to customer. • Assist HVAC Service/Installation Manager(s) and HVAC Service Operations Manager as needed on development and implementation of Service department quality standards and best practices. • Assist in implementing communication standards and creating uniformity with how our technicians and installers communicate to our customers. • Work with HVAC Service/Installation Manager(s) on implementing processes and provide continual support for technicians and installers throughout the process. • Provide training and guidance on adopted best practices in person. • Assist with the recruiting, interviewing, and hiring of new Field Team members as needed. • Complete any reports and paperwork according to company standards, policies and procedures. • Report any incidents promptly and accurately. • Exchange trade related knowledge and information with the supervisor and co-workers. • Communicate with the supervisor on a daily basis. • Participate in any required certifications and safety meetings. • Attend trainings and meetings as requested. • Report to work with minimal absenteeism or tardiness.
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